Refund Policy
Last updated: 3 October 2026
Our account restriction guarantee
If a TikTok account set up or managed through Postlocal is shadowbanned or banned by TikTok while your paid subscription is active, we will provide the refund described below after verification. This policy forms part of our Terms of Service.
What you receive
For a verified restriction, we refund the fees paid for the affected account for its current paid billing period. If the restriction occurs before that account's first successful publication, we also refund its applicable setup fee. Refunds are made to the original payment method where possible.
How to request a refund
Email hello@postlocal.io within 14 days of learning of the restriction. Include the affected account, the date you noticed the issue, and any relevant TikTok notice or screenshot. We may request reasonable information to investigate the cause. If approved, we aim to process the refund within 14 days of verification; the payment provider may take longer to display it.
When the guarantee does not apply
The guarantee does not apply if the restriction was caused by content or instructions you supplied, a breach of the Content Policy or Terms, unlawful conduct, prior account history, compromised credentials, non-payment, or failure to follow a requested correction. It is not available for losses other than the defined refund, such as lost revenue, ad spend or third-party charges. Your mandatory consumer rights are not affected.